Refund Policy

Returns, Refunds & Cancellations

We do not propose a reimbursement policy for custom mats and cannot cancel an order after placing a custom order with us – You agree to confirm your custom order by making a purchase on carpoise.com – Please note that all our mats are tailored to your car as specified in your order form. 

Please Note: If you receive a partial or complete refund after a 60-day period from your initial transaction for any reason between the customer and Carpoise you have to agree that to receive a refund you will be required to use or set up a PayPal account.

Dislike of design or color: Since every set is ordered for your vehicle and we provide a personalized service, we cannot accept return applications based on a dislike of style or color. You must pick the right color for your vehicle and make sure that before placing your order, you like the product. Send us an e-mail to info@carpoise.com to ask for images and videos so you ensure that the car mat is exactly the way you like. 

Return claims between a customer and Carpoise must be agreed:

  • An agreement must made between the client and Carpoise to agree on return claims.
  • The product must be shipped back in its initial packaging unused and undamaged.
  • If a revision is needed after shipment, we are entitled to rectify the design.
  • If customers insist on returning custom-made goods, they will be charged a re-stock fee of 35% of the complete quantity of the initial purchase cost to cover materials and manufacturing costs.

Please note: The return shipping and packaging costs are your responsibility.

The reimbursement amount will only be awarded once the item has been returned and inspected for damage and the item has not been used. If all these conditions are met, the client will receive a full refund within 14 days.

Before returning any products, please email: info@carpoise.com. We will provide the shipping address and return code for your delivery.

We highly recommend you return your product using a tracked delivery service.

Please be informed that if your nation customs imposes extra taxes on imports, we will not accept returns or refund requests. We are not liable for these taxes and in order to obtain the products, they must be paid to the customs authorities. Please consult the customs import tax legislation of your nation.

Ordering

Please note that it is the duty of clients to ensure that when making a purchase the car details and shipping address are right. Carpoise will not be held liable for any errors in the shipping address or any custom produced products.

Uncollected parcels

If you fail to pick up your parcel when delivered and the parcel is returned to our warehouse there will be a $40 re-shipping charge. In this case, re-delivery can take up to 30 days (return time plus re-shipping time).

If you do not wish to wait another 30 days for your order to be redelivered only a partial refund will be offered after all production and initial shipping costs have been deducted.

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